Refund Policy — 15-Day Money-Back Guarantee

Thmenu offers a full refund if you cancel your subscription within 15 days of your initial purchase. This guarantee applies to the first purchase only and does not extend to renewal periods.

All paid subscriptions are billed annually (no monthly plan is offered).

Paid plans (Lite, Pro, Platinum, Diamond) — annual subscription:
• Days 1–15: Full refund (money-back guarantee)
• Days 16–90: Pro-rated refund based on remaining months × monthly equivalent price
• Days 91–180: 25% of the amount paid
• Day 181 and beyond: No refund; full access continues until the end of the period

Starter (free) plan: No refund applicable since no payment is collected.

No separate form is required:

1. Go to Settings → Subscription in your admin panel.
2. Click "Manage Subscription" (Stripe Customer Portal).
3. Cancel the subscription. If you are within the 15-day guarantee window, we process the refund on our side; absent failed-payment signals or abuse indicators, your refund is approved.
4. Once approved, refunds typically appear in your account within 5-10 business days, depending on your payment method and bank.

The 15-day guarantee applies only to your initial purchase. Renewal charges (day 365 of your annual subscription) are not refundable. You may, however, cancel before the next renewal to stop further charges; you keep full access until the end of the current period.

This policy complies with the EU Consumer Rights Directive 2011/83/EU (14-day right of withdrawal for distance contracts) and Turkey's Distance Contracts Regulation (Article 9). We add a 1-day buffer to the 14-day legal minimum.

Refunds are subject to the following:

• Abuse: If terms of service violations are detected, refunds may be declined.
• Repeated refund requests: A pattern of subscribing and refunding repeatedly may be considered bad-faith use.
• Third-party fees: Stripe processing fees (~2.9% + $0.30) are covered by us in both directions.

AI overage charges (Stripe metered billing) reflect actual AI feature usage above your daily limit and are non-refundable except in the following cases:

• Thmenu platform error (e.g., you were charged despite an API 500 response)
• Stripe billing error (we will assist with resolution)

To dispute a charge, email billing@thmenu.com within 30 days of the invoice date, including your account email, invoice ID, and a description of the issue.

To avoid unexpected AI overage costs, you can disable AI overage at /dashboard/billing/usage; when disabled, AI calls return 429 once the daily limit is reached until midnight UTC.

POS Adapter ($19/mo): Can be cancelled at any time via /dashboard/billing/pos-addon. Unused days are credited pro-rata toward your next invoice. POS integrations (Square, Lightspeed) are deactivated immediately.

Language Pack Add-ons: Can be cancelled via /dashboard/billing/language-packs. Pro-rata credit is applied to your next invoice. Cancelled-pack languages revert to English on your customer menu.

Square Web Payments: Can be cancelled at any time. The $39/mo flat fee is cancelled with a pro-rated credit; under the 1.5% pass-through option, charges stop accruing for new payments (no refund on past transactions).

Operational note — does not affect a restaurant's refund rights.

When a subscription is refunded, the corresponding affiliate commission is automatically reversed. The 90-day hold period (our chargeback buffer) makes this passive — unreleased commissions are deducted before they ever land in an affiliate's payable balance. For yearly plans, commission "drips" over 12 months — refunds cancel any remaining slices.

Please contact us directly before initiating a chargeback through your bank. Most issues are resolved within hours by email. Direct chargebacks trigger our 90-day affiliate commission hold mechanism for review, and accounts that issue chargebacks without prior contact may be suspended for investigation.

Outside the 15-day guarantee window, partial refunds are not issued — unused days are not credited back. Instead, you keep full access until the end of your current billing period, with no further charges.

This policy is administered by Synaltix LLC (1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA). Thmenu is a trademark of Synaltix LLC.

Consumers resident in Türkiye: mandatory provisions of Law No. 6502 (Articles 1, 3, 6, 11 and 56-65) apply and cannot be limited by the Terms of Service §13 choice of law. Tüketici Hakem Heyeti and consumer court have jurisdiction (TKHK md. 73).

Consumers in the EU/EEA/UK: mandatory consumer protections of the country of habitual residence apply (Rome I Reg. 593/2008 Art. 6 + Brussels Ia Reg. 1215/2012 Art. 17-19). EU ODR: ec.europa.eu/consumers/odr.

B2B customers: New Mexico (USA) law and state/federal courts in Bernalillo County, NM; AAA Commercial Arbitration available. Consumer status determined under TKHK md. 3(1)(k).

General questions and refund requests: thmenu@synaltix.io
Formal complaints and legal correspondence: legal@synaltix.io

Postal address: Synaltix LLC, Albuquerque, NM 87102, USA
All emails answered within 2 business days.