Payment Terms

Thmenu is Free Forever. We do not charge for the software: there is no subscription, no paid plan, no trial period and no renewal, and every standard feature is included for every restaurant.

• The only Thmenu fee is the 1% platform fee on card payments you collect through Thmenu on the Stripe rail (§8.3(c)). It is deducted automatically when a payment is made and comes on top of Stripe's own processing fee. Cash, payments taken on your own terminal and payments under §8.2 carry no Thmenu fee.
• Refunds: see our Refund Policy. Refunds are made per order and per payment, by you as the merchant of record, and the platform fee comes back with them (§8.3(d)).
• Taxes: the platform fee excludes any VAT or sales tax that applies to it; you are responsible for any indirect taxes due in your jurisdiction, including on what you sell (§8.3(h)).

There is no subscription, so nothing renews and no recurring charge is ever taken. You can stop using Thmenu at any time — switch payment collection off in your settings, or close your account (§12). Neither costs anything, and no Thmenu charge continues afterwards.

Online payment through Thmenu runs only on the platform-facilitated model in §8.3 (Stripe Connect), and only in countries where Stripe Connect is available to the restaurant. Where it is not available — including Türkiye — Thmenu takes no online payment: ordering features remain available, and the guest pays the restaurant directly (for example in cash or on the restaurant's own card terminal), outside Thmenu.

(e) No platform fee. A payment taken outside Thmenu carries no Thmenu fee, because no Thmenu account is in the payment flow. The software itself is free (§6).

Where payment runs through Stripe Connect, these are our roles.

(a) You are the merchant of record and the money never passes through Thmenu. Charges are created as Stripe direct charges on your Stripe account: the payment settles to your balance, Stripe’s own processing fee is charged to you by Stripe under your Stripe agreement, and Thmenu collects only its platform fee (Stripe’s application_fee_amount, see (c)). Thmenu is never a holder of your funds on this rail. Card details are handled by Stripe and never reach Thmenu’s systems. Your business name — not Thmenu’s — appears on the cardholder’s statement, and card disputes are raised against your Stripe account, with Thmenu’s platform fee returned to you when a payment is refunded.
(b) Connected Account Agreement. To use this rail you must accept the Stripe Connected Account Agreement directly with Stripe, including its identity-verification (KYC) requirements. Stripe may request documents and may restrict or close your account under that agreement; Thmenu cannot override those decisions.
(c) Platform fee — 1%. Thmenu charges a platform fee of 1% of the gross transaction amount (Stripe's application_fee_amount), deducted automatically at the time of the charge. It is charged in addition to Stripe's own processing fee, which is set by Stripe and payable by you. The fee applies only to card payments collected through Thmenu on this rail — never to cash, never to payments taken on your own terminal, and never under §8.2. We will not increase this percentage without 30 days' written notice, and you may disable payment collection at any time.
(d) Refunds return the fee. When you refund a payment in full, the 1% platform fee is refunded to you as well. Stripe's own processing fee is not returned by Stripe and remains your cost. Partial refunds return a proportionate share of the platform fee.
(e) Chargebacks are yours, and they are settled with Stripe, not with us. As the merchant of record you bear disputed amounts and any dispute fees Stripe charges; because the payment settled to your Stripe balance, Stripe recovers them there under your Stripe agreement. Thmenu does not hold your funds, does not control your payouts and therefore claims no right of set-off against them. Where Thmenu’s 1% platform fee was taken on a payment that is later charged back, that fee is returned to you.
(f) No Thmenu reserve. Thmenu holds no reserve on your money, because your money never reaches Thmenu. Stripe may itself apply a reserve or a payout schedule to your account under your Stripe agreement; that is a matter between you and Stripe, and Thmenu can neither impose nor lift it.
(g) Negative balances. A negative balance arising from refunds or chargebacks sits on your Stripe account and is settled between you and Stripe under your Stripe agreement. Thmenu takes no direct-debit mandate from you for this purpose and cannot debit your bank account.
(h) Your responsibilities are unchanged. Taxes, receipts, consumer-law obligations and the accuracy of what you sell remain yours (§8.2(c)). Thmenu initiates the charge on your Stripe account and Stripe settles it to you; you issue the receipt or invoice.
(i) Not a payment institution. Thmenu is not a payment institution, e-money institution or money transmitter. Payment services are provided by Stripe under its own licences; Thmenu's role is limited to creating charges on your behalf through Stripe and collecting the platform fee described above.

Where you switch reservation deposits on, a guest booking a table is asked to pay a deposit before the booking is held. This paragraph describes what the software does; the deposit itself is yours, and the commercial decision to require one is yours.

(a) Whose money it is. The deposit is charged on your Stripe account on the §8.3 rail. You are the merchant of record for it, Stripe's processing fee applies to it, and the 1% platform fee in §8.3(c) applies to it in the same way as to any other charge on that rail. Thmenu does not hold the deposit at any point.

(b) It is not credit against a bill. The deposit is not automatically applied to what the guest later spends. Nothing in the software links a booking to a subsequent order, and neither our guest-facing text nor yours should say otherwise.

(c) The hold is temporary. A booking with an unpaid deposit holds the table for a limited period only, after which the software cancels it and releases the slot. A guest who does not complete payment does not have a booking.

(d) Refunds are your decision to execute. You configure a cancellation window; the software tells the guest, at the moment they cancel, whether their cancellation falls inside it. Issuing the refund is an action you take on your own Stripe account. If the window is not configured, the guest is told the deposit is refundable.

(e) Consumer law remains yours. Whether a deposit may be retained, and on what terms, is governed by the consumer law applying to your venue and your guest — including the EU Consumer Rights Directive 2011/83 and, in Türkiye, the Mesafeli Sözleşmeler Yönetmeliği. You are responsible for publishing a cancellation policy that complies with it, and for honouring it. The software enforces the window you configure; it does not determine whether that window is lawful.

Thmenu is a software provider. You are our customer: you use our software, free of charge (§6), and you sell food and drink to your own guests, under your own name and on your own account.

We do not act as an online platform that connects sellers to buyers and takes a share of the underlying sale, and we do not become the seller of your food at any point. Where Thmenu takes no online payment (§8.2) your guests' money never touches us. In the platform-facilitated model (§8.3) the charge is made on your Stripe account, you are the merchant of record, and our 1% is a fee for the software — not a share of your sale.

We therefore do not treat you as a "seller" on a platform for the purposes of DAC7 (Directive (EU) 2021/514) or equivalent reporting regimes. This paragraph states our assessment of our own role. It is not tax advice to you, and it does not affect any reporting obligation Stripe or another payment provider has in its own right.